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Appendix
A.1 Internet
A.1.1 Internet protocols
A.1.2 World wide web
A.1.3 Cookies
A.1.4 Server side processing
A.1.5 Web services
A.1.6 Voice over IP
A.2 Information technologies
A.2.1 Extensible markup language
A.2.2 Public Key Infrastructure
A.2.3 Secure socket layer
A.3 Telephony
A.3.1 Signaling
A.3.2 Intelligent Networks
A.3.3 OSA-Parlay
A.4 Mobile networks
A.4.1 Global system for mobile telecommunications (GSM)
A.4.2 General packet radio system (GPRS)
A.4.3 Universal Mobile Telecommunications System (UMTS)
A.4.4 CAMEL
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